CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider.

Help Centre

GENERAL INFORMATION & SUPPORT · GENERAL INQUIRIES & TECHNICAL SUPPORT

Asking to change the information

Official IUX Help Centre guidance, arranged in a distraction-free reader while preserving the source article’s images and embedded videos.

Official source updated June 26, 2026 1 source image

How can I request a change to my account information?

Certain account details, such as your name, surname, or registered email address, cannot be changed directly through the system. This is because such information must match your financial documents and payment accounts used for deposits and withdrawals. Any unverified changes may cause issues with transactions or account verification.

If you have a valid reason to request a change to your account information, please contact our Customer Support Team directly at: support@iux.com
 

Email Template for Requesting an Account Information Change

Subject: Request to Change Account Information

Dear IUX Support Team,

Name – Surname: ……………………………………..
Registered Email: ……………………………………..
Requested change: ……………………………………..
Reason for change: ……………………………………..
Additional details (if any): ……………………………………..
 

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