CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider.

Help Centre

GENERAL INFORMATION & SUPPORT · GENERAL INQUIRIES & TECHNICAL SUPPORT

How to Fix Login Issues to the Personal Area

Official IUX Help Centre guidance, arranged in a distraction-free reader while preserving the source article’s images and embedded videos.

Official source updated July 11, 2026

If you are unable to log in to your Personal Area, it may be caused by incorrect login details, an inactive account status, or browser-related issues. You can review and resolve the problem using the following guidelines.

Check Your Basic Login Information

  • Please use your registered email address as the username when logging in.

  • Make sure the information is entered correctly and completely, with no unintended spaces.

  • Ensure that Caps Lock is turned off and your keyboard language is set to English.

  • If you do not remember your password, please reset it through the login page.

Solutions for Browser-Related Issues

If your login details are correct but you still cannot access your account, try the following:

  • Clear your browser’s cache and cookies

  • Switch to a different browser

  • Log in using Incognito mode

If you are still unable to log in after following the steps above, please contact our Support Team for further assistance via Live Chat or email at support@iux.com.

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