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BENEFITS · TRADING INCENTIVES AND REWARDS

Why wasn’t the balance cleared after I exchanged LotBack?

Official IUX Help Centre guidance, arranged in a distraction-free reader while preserving the source article’s images and embedded videos.

Official source updated May 22, 2026

If you have exchanged your LotBack and noticed that your Balance was not reset or did not return to zero, this is because LotBack does not automatically reset your Balance to zero.

Understanding how LotBack affects your Balance will help explain why the amount may not change as expected.

Exchanging LotBack as Balance

When you choose to exchange LotBack as Balance, the exchanged amount will be added to or deducted from your Balance according to standard calculations.

However, the system does not automatically reset the Balance to zero.

Example

  • Balance = –20

  • LotBack exchanged = $5

New Balance = –15
(–20 + 5 = –15)

This shows that LotBack can help adjust the Balance mathematically, but it does not reset the Balance to 0 in all cases.

When will the Balance be reset to zero?

The system will automatically reset your Balance to 0 only under one condition:

  • All open orders must be fully closed

  • The negative Balance must be completely settled

Once there are no open positions and the negative Balance has been fully resolved, the system will automatically clear the Balance back to 0.

Recommendation

To avoid confusion and ensure effective Balance management:

It is recommended to exchange LotBack as Balance only when your Balance is 0 or positive.

This approach helps you use LotBack more efficiently and clearly understand how your account Balance changes.

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