IUX prioritizes user protection under strict IUX account security standards. In certain situations, the system may request that you complete IUX face verification as an additional identity confirmation step.
This process ensures that the person currently accessing the account is the legitimate account holder and helps reduce the risk of unauthorized access. It forms part of the broader IUX identity verification and IUX KYC framework under the company’s compliance policies.
How Face Scanning Works
The system performs multi-angle facial detection to verify consistency with the identity documents you previously submitted during IUX account verification.
Important Conditions Before Starting Face Verification
Face scanning can only be completed by the account holder.
Third parties (including family members or friends) are not allowed to complete the process on your behalf.
If the system detects that the person scanning is not the account owner, the verification may be rejected.
In some cases, if additional verification is required and face scanning is rejected, certain services that require IUX face verification may become temporarily unavailable. However, other services that do not require facial verification may still be accessible.
Steps to Complete Face Scanning on IUX
When you receive a system notification, follow these steps:
Tap the button to begin (e.g., “Start” or “Continue”).
Allow the system to access your device camera.
Position your face within the designated frame.
Follow the on-screen instructions, such as turning your head in different directions, so the system can capture complete verification data.
After submission, the system will display a status indicating that your verification is under review.
Tips to Increase Approval Success
Stay in a well-lit environment with a stable internet connection.
Choose a plain or light-colored background to reduce detection errors.
Ensure you are the only person visible in the frame and avoid holding objects near your face.
Remove any items that may obstruct your face, such as glasses, hats, face coverings, scarves, or large accessories.
Hold your device at an appropriate distance so your face is clearly visible. Maintain a natural expression and carefully follow all on-screen instructions.
This process is part of the broader IUX AML policy and helps maintain strong IUX account security across all accounts.
If you experience any issues with IUX face verification, please contact our support team via Live Chat or email at support@iux.com for assistance.